At a glance
- Right of access to and erasure of your personal data.
- Send requests to [email protected].
- An active subscription must be ended before deletion.
You have the right to obtain information about the personal data we hold about you and to request its erasure.
How to make a request: Send your request to [email protected]. If possible, please use the email address you have registered with us, so that we can verify your identity.
Important if you have an active subscription: Before we can delete your account and your data, any active subscription must first be ended. You initiate this step yourself, either via the cancellation function in your customer account or by sending us a message. Only once there is no longer an active subscription can we proceed with deleting your account data.
Note: Due to statutory retention obligations, we must keep certain data, for example invoices, for the prescribed period even after deletion. You can find details in our privacy policy.
Any further questions? Write to us at [email protected].