If you have received a damaged, incorrect or faulty delivery, we will help you quickly.
Here is what to do:
Check the shipment as soon as possible after receipt. If possible, report any visible transport damage to the carrier straight away.
Contact us at [email protected] with your order number and, where possible, photos of the goods and the packaging.
Only send the goods back once we have agreed this with you.
Note: Please do not send the goods postage unpaid, and only send them once we have agreed this with you.
If goods are defective, arrive damaged or are incorrect, we cover the return shipping costs and offer you, at your choice, a replacement or a full refund. This applies regardless of your right of withdrawal; your statutory warranty rights also apply.
Deliveries to the United Kingdom, Switzerland and the Principality of Liechtenstein: We will send you a prepaid DHL return label. Please describe the contents on the customs declaration as "Returned goods" and enclose a copy of the invoice. We cover any import charges due when the return arrives in Germany.
Any further questions? Our service team will be happy to help at [email protected].