If the charge for a subscription delivery fails, we automatically try the payment again. This means that in most cases you do not need to do anything.
Confirmation from your bank required (3-D Secure): You will receive an email with a link you can use to confirm the payment.
Card expired or invalid: Please add a current payment method in your customer account.
Note: If payment is still not received after several attempts, we will pause further deliveries and let you know. As soon as the payment issue has been resolved, your subscription will continue as normal.
Any further questions? Our service team will be happy to help at [email protected].